When electronic records were not as widespread in long-term and post-acute care as they’re today, many providers used to rely on paper charts and manual handoffs. That fragmented way of working made it difficult to see the full picture of a resident’s health. Coordinating care across facilities was also pretty challenging.
However, over the past two decades, that context has changed. Thanks to technology platforms that bring clinical, operational and financial data together in one place. PointClickCare is one of those platforms.
This North American company has become quite popular among skilled nursing facilities and senior living communities. It also helps providers, who serve older adults and complex care populations.
The company’s mission is to help care providers deliver better care leveraging technology that supports real-time collaboration. Its cloud-based software connects clinical care, billing and operational workflows. Hence, care teams don’t have to switch between disparate systems and information sources. Consequently, organizations can reduce errors and administrative burden while giving clinicians more time with residents.
The platform uses a giant network of 400 integration partners. This helps data and functionality to flow between systems that healthcare teams already use. Moreover, it manages one of the largest long-term and post-acute care datasets in the industry, which informs its predictive analytics and risk-stratification models.
Clinicians and administrators can access the platform’s tools across the care continuum. PointClickCare provides an integrated electronic health record in skilled nursing settings. The said record captures real time resident assessments, vitals, medications and care delivery. This outstanding visibility makes the system easier to coordinate across departments and with outside partners (hospitals, care organizations, etc.)
The software also supports workflows in senior living communities and post-acute care.In such set ups, teams must balance resident wellbeing with regulatory compliance and financial performance.
PointClickCare’s modules automate documentation and reporting. This helps facilities stay audit-ready and streamline operations. Providers can access information from different locations and devices because the system is cloud-hosted.
Recently, PointClickCare has introduced AI-driven features. The company’s proprietary machine learning models leverage its large dataset to highlight patterns in resident health and care transitions. Such fine transitions might not be scanned through manual review. These insights help teams reduce unnecessary readmissions.
Notably, the platform offers powerful support structures for its customers. Training resources include a 24/7 online learning system. It helps organizations on-board staff and adapt to new features. A dedicated customer community and support channels provide guidance for optimizing the system when clinical and regulatory environments see new changes.
“Care teams work best when information is timely, complete, and shared across settings.Our focus has been on connecting the pieces of care delivery so clinicians and operators can make decisions with confidence, especially in environments where coordination and continuity matter most.” – Dave Wessinger, Co-Founder & CEO
More than 30,000 provider organizations in the United States and Canada use the platform. It is trusted by major health plans across the region. The company continues to invest in research and development. It’s seeking to enhance its analytics capabilities and expand integrations with new health technologies.
Usually, healthcare providers work hard to meet strict quality standards and deliver cost-effective care. CIOs often look for smart systems to help them. PointClickCare’s platform promises to address such needs by giving teams timely information and reducing reliance on disconnected legacy systems.