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Do Sellers Deserve Anything Less?

For me, it started with a simple question: “Why is it that sales organizations, the very heart of every growth company, are not as well served with technology as their counterparts in Finance, Human Resources, Marketing, Manufacturing and Operations?” I spent a lot of time thinking about this last summer

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Are Your Customers About To Dump You?

I have had the same mobile (cell phone) company in the UK for around 25 years. However, I am about to leave them—and they don’t know it. With my imminent departure on the horizon, I wondered how do organizations avoid customer defection? It turns out that customers usually indicate they

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The 2018 International Energy Efficiency Scorecard

Energy efficiency is often the least-cost means of meeting new demand for energy services. Not only does it reduce overall energy consumption and thereby reduce dependency on energy imports, but it encourages development and creates jobs. Governments that promote investment in energy efficiency and implement supporting policies save citizens money,

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Do Sellers Deserve Anything Less?

For me, it started with a simple question: “Why is it that sales organizations, the very heart of every growth company, are not as well served with technology as their counterparts in Finance, Human Resources, Marketing, Manufacturing and Operations?” I

Read More »

Are Your Customers About To Dump You?

I have had the same mobile (cell phone) company in the UK for around 25 years. However, I am about to leave them—and they don’t know it. With my imminent departure on the horizon, I wondered how do organizations avoid

Read More »

CIOs Have a New Boss – The Customer

A recently-released report from IBM’s Institute for Business Value shows that top CIOs are moving from a focus on the back-office to the front-lines as customer engagement and customer experience become key to winning business strategies. The report is based on conversation

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The 2018 International Energy Efficiency Scorecard

Energy efficiency is often the least-cost means of meeting new demand for energy services. Not only does it reduce overall energy consumption and thereby reduce dependency on energy imports, but it encourages development and creates jobs. Governments that promote investment

Read More »

Why the Solar Revolution Will Hit a Wall

The trend is clear: solar installations, based on existing silicon photovoltaic (PV) technology, should expand their market penetration over the next decade. But beyond then, their growth could hit a ceiling. This is the premise of Georgetown Professor Varun Sivaram’s book, Taming

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