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The Bermuda Triangle: poor financial knowledge

The good news first: Germans are putting their money away for a rainy day again. While they saved EUR 9 on average out of EUR 100 in 2013, it was already EUR 9.70 in 2016 with a continuing upward trend, as the Federal Statistical Office’s calculations for the first quarter

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Are Your Customers About To Dump You?

I have had the same mobile (cell phone) company in the UK for around 25 years. However, I am about to leave them—and they don’t know it. With my imminent departure on the horizon, I wondered how do organizations avoid customer defection? It turns out that customers usually indicate they

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The Bermuda Triangle: poor financial knowledge

The good news first: Germans are putting their money away for a rainy day again. While they saved EUR 9 on average out of EUR 100 in 2013, it was already EUR 9.70 in 2016 with a continuing upward trend, as the Federal Statistical Office’s calculations for the first quarter

Continue Reading

CIOs Have a New Boss – The Customer

A recently-released report from IBM’s Institute for Business Value shows that top CIOs are moving from a focus on the back-office to the front-lines as customer engagement and customer experience become key to winning business strategies. The report is based on conversation

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