Enterprise technology has moved beyond whether networks can connect people, offices, and devices. The sharper question is whether those networks can protect every interaction, support hybrid work, carry cloud workloads, enable artificial intelligence readiness, and give leaders visibility before disruption reaches the business. Cisilion has built its Cisco practice around that need, bringing infrastructure, cybersecurity, collaboration, cloud, observability, and managed services into one model.

Over more than two decades, Cisilion’s work with Cisco has evolved with the market itself, moving from connectivity and collaboration into secure access, cloud ready infrastructure, digital experience monitoring, and AI enabled workplaces. Under the Cisco 360 Partner Program, it is recognized as a Cisco Preferred Partner across Collaboration, Networking, and Security, and as a Cisco Portfolio Partner across Cloud and AI Infrastructure and Services. That standing reflects a broad role across the Cisco ecosystem, where investments are measured by resilience, adoption, security, user experience, and business continuity.

Cisilion’s depth is reinforced by seven Cisco Powered Services accreditations across Cloud Calling, Meraki Security and SD WAN, Campus Access, Webex Contact Centre, Meraki Access, Observability, and Intelligent Workspace. It also brings Cisco solution capability across Secure Access Service Edge (SASE), Hybrid Cloud Computing Solution, Hybrid Cloud Networking Solution, Extended Detection and Response (XDR) Solution, Secure Enterprise Infrastructure Competency, and Secure Network Management Solution. With Full Stack Observability (FSO) [Thousand Eyes], Campus Access, and Intelligent Workspace added to its Cisco powered managed service portfolio, Cisilion supports the full lifecycle of Cisco transformation.

Cisilion’s enterprise infrastructure offering helps organizations build secure and resilient environments across campus networks, data centers, cloud platforms, and distributed workplaces. Cisco Catalyst, Meraki, Cisco DNA Center, SD Access, integrated wired and wireless LAN, and modern switching architecture are central to its campus network approach. These capabilities move clients beyond basic connectivity into intelligent networks that support automation, segmentation, policy control, analytics, and consistent experience across offices, branches, cloud applications, and mobile users.

Security is built into that foundation rather than treated as a separate layer. Cisilion’s perimeter security work covers Cisco Secure Firewall, Cisco Umbrella, Secure WAF, Next Generation Firewalls, Intrusion Prevention Systems, Secure VPN Gateways, Firepower Threat Defense, Firepower Management Center, Cisco Security Cloud, Zero Trust Architecture, and Cisco Hypershield. It also spans assessment, architecture, implementation, firewall migration, threat intelligence, alert response, containment, mitigation, optimization, and support, keeping security accountable long after deployment.

As users, applications, and data move beyond fixed boundaries, secure access becomes central. Built around Cisco Secure Access and Secure Service Edge principles, Cisilion’s Secure Access offering uses Cisco Umbrella for secure internet and SaaS access, Duo for identity verification and multifactor authentication, Secure Connect for private application connectivity, and Zero Trust Network Access to limit exposure through identity and context. This gives organizations a practical route toward SASE and Zero Trust while preserving user experience and cloud productivity.

Visibility completes the network and security equation. Through ThousandEyes, Cisco’s digital experience monitoring platform, Cisilion gives clients end to end insight across enterprise networks, internet paths, SaaS platforms, cloud services, SD WAN, and campus environments. It deploys agents and dashboards across LAN, WAN, cloud, and application environments, helping teams identify where performance issues begin and how they affect users. Synthetic monitoring, real user monitoring, path visualization, and actionable telemetry shift operations from reactive troubleshooting to proactive service assurance.

Collaboration adds another dimension to the Cisco story. Cisilion connects Cisco Webex, Cisco Webex Contact Centre, Cisco Collaboration, meeting rooms, Microsoft Teams, smart workplace systems, secure networking, IoT devices, and workplace analytics. As a 50 50 Microsoft and Cisco house in meeting room design, it supports enterprises that need both ecosystems to work smoothly. Its meeting room work spans Cisco registration, TAC analytics, audiovisual integration, firmware alignment, proactive monitoring, and hybrid meeting design, while connected workplace use cases include Cisco Spaces and Cisco Webex Boards.

“We don’t measure success by contracts signed; we measure it by whether a client’s technology still holds up two years after we’ve walked away,” — Nicholas Paul, CEO

Cisilion’s contact center capability extends that collaboration depth into customer and employee engagement. Through Cisco Webex Contact Centre, Cisilion helps organizations deliver cloud based, intelligent, multichannel experiences across voice, chat, email, messaging, and self service. The offering includes AI driven support, chatbots, AI note taking, sentiment insight, workforce optimization, cloud migration, business tool integration, and managed contact center services. With 72% of customers wanting to choose their preferred channel, this helps replace fragmented service channels with connected and data informed engagement models.

The portfolio gains further strength from managed services. Cisilion provides 24/7/365 support across incident, problem, change, and event management, with tiers named Manage (Gold), Monitor (Silver), and React (Bronze). Manage includes incident, change, problem, event, vulnerability management, and patching. Monitor is core monitoring without patching, while React offers flexible support. Its managed services cover Cisco, Cisco ISE, Cisco Meraki, Cisco SD WAN, wireless, routing, switching, CUCM, Cisco Webex, ScienceLogic, Azure Monitor, SIEM tools, Fortinet, and Palo Alto.

Professional services complete the lifecycle through technical consultancy and project management across networking, security, hybrid infrastructure, wireless, access control, endpoint control, Zero Trust, unified communications, audiovisual systems, cloud services, and modern work. More than 600 vendor certifications across more than 50 uniquely certified people, a 98% managed services renewal rate, an NPS of 61, and a 12% CSAT increase point to service consistency. Its Client Experience Centre lets clients explore Cisco, Meraki, Webex, Microsoft 365, Copilot, Teams Rooms, Azure, cybersecurity, cloud, data center, and AI enabled workplace scenarios.

Client outcomes show how Cisilion’s model works in practice. For hmv, Cisilion deployed Cisco Meraki SD WAN across more than 130 stores, enabling Meraki portal visibility, rapid self provisioning, multisite management, alerts, firmware updates, and more than £200,000 in cost savings. For Howard Kennedy, it refreshed the environment with Cisco Cat9k, Wi Fi 6, Cisco Catalyst 9k wireless LAN controller, 34 Cisco Aironet 3702 access points, Cisco Catalyst 3850 clusters, Cisco ISE, and managed support. On the platform side, it deployed Cisco Meraki, Cisco Umbrella and Purple WiFi to provide scalable infrastructure, secure gaming performance, heat mapping, traffic analytics and partner insight.

The awards Cisilion has been recognised for by Cisco and the wider technology ecosystem, including Webex Partner Awards 2024, EMEA Reimagine Customer Experiences Partner of the Year, Cisco Innovation Partner of the Year for EMEAR and the UK & Ireland, Best Enterprise UC Solution and Corporate VAR of the Year, demonstrate the consistency in its work. Cisilion’s strength is bringing secure networking, collaboration, cloud and AI infrastructure, contact centre modernisation, observability and managed services together in one connected Cisco model designed for the demands of modern enterprises.