Contact centers today connect customers, agents, and data across cloud platforms, on-premises systems, and an expanding mix of AI tools, often all at once. Migrating away from legacy infrastructure can feel risky, and leadership teams are expected to show measurable improvement in customer experience while keeping operations stable. TTEC Digital meets these pressures as a Cisco solution provider, built on 20 years of hands-on work within Cisco’s contact center ecosystem.
Headquartered in Denver, Colorado, TTEC Digital designs, builds, and operates the technology behind modern customer experience, combining contact center platforms, CRM, data, and AI into a single, coordinated approach. It was the first partner to move Cisco Contact Center to the cloud, a milestone that continues to shape how it guides clients through migration today. It has since earned Cisco Partner of the Year recognition five times, along with Cisco Gold Provider status, reflecting deep, audited expertise across Webex Contact Center, Unified Contact Center Enterprise, and Webex Calling.
What sets TTEC Digital apart is how it turns that platform depth into outcomes that clients can measure. Through SurroundCX Managed Services, the company extends support beyond routine maintenance, offering monitoring, optimization, and continuous innovation for Cisco environments so operations stay steady even as technology evolves underneath them. Clients moving from on-premises Cisco Contact Center Enterprise to the cloud-based Webex Contact Center gain a clear, data-driven path through Cisco WxCC Jet, which extracts insights from existing systems to guide the transition and surface opportunities for efficiency along the way.
“Cisco has been a partner for over two decades, and that history gives us the insight to help clients modernize contact centers with confidence and clarity.” — Chris Brown, President
TTEC Digital also closes a common gap between contact center platforms and CRM systems. InteractionSync for Cisco Webex Contact Center gives agents a unified view of customer interactions directly inside Microsoft Dynamics 365, eliminating the need for agents to switch between screens during calls. Automatic screen pops and interaction logging reduce manual work, and in practice, the tool has been shown to shave meaningful time off the length of an average call, giving agents more room to focus on the customer instead of the software in front of them.
Behind these tools sits a layer of observability that keeps everything visible. Collaborating with Splunk, a Cisco company, TTEC Digital brings together signals from customer-facing applications, contact center platforms, and backend systems into one picture, so issues can be addressed before customers notice them and teams can move through migrations with confidence rather than guesswork.
TTEC Digital supports organizations across banking, healthcare, insurance, and government services, applying the same combination of strategy and technology to each. Its reach extends beyond North America into the UK, EU, and BENELUX region, giving clients consistent support wherever their operations run. Two decades of partnership with Cisco, five Partner of the Year awards, and a growing portfolio of purpose-built tools reflect how TTEC Digital treats contact center transformation as an ongoing collaboration rather than a one-time project, thus helping clients turn complex technology into customer experiences that feel simple, reliable, and effective.