Enterprise IT teams running ServiceNow at scale face familiar obstacles such as disconnected implementation partners, asset data that never quite lines up across regions, and AI initiatives that get stuck before they reach production. Companies want a single partner who can move fast, execute at scale, and turn platform investment into measurable business outcomes rather than another multi-year project. CoreX fills that role as an Elite Partner, helping enterprises extract more value from their ServiceNow investment through consulting, implementation, managed services, and applied AI.
Founded by former ServiceNow executives, CoreX is a Pure-Play ServiceNow Elite Partner, helping enterprises extract more value from their ServiceNow investment through consulting, implementation, managed services, and applied AI. The firm has completed 2,750 ServiceNow implementations and has 2,350+ lifetime certifications and accreditations, including 360+ in the last year alone. CoreX has been recognized as a ServiceNow Partner Advisory Council Member for 2026 and counts Global 2000 organizations among its client base.
CoreX’s growth strategy has moved quickly, with acquisitions of ITS Partners and Volteo Digital that added operational technology, IT asset management, security operations, and customer service management expertise. The more recent acquisition of InSource’s ServiceNow business unit added 1,500+ implementations and a 4.76 CSAT rating to the combined organization, and it culminated in a global rebrand of the CoreX, ITS, and Volteo brands under one name. This positioned the company as a mid-market alternative to the largest global systems integrators without sacrificing the responsiveness clients expect from a specialist.
“This is not growth for growth’s sake, but rather a strategic and deliberate move of scale” – Rick Wright, CEO
CoreX organizes its work around four core services: Consulting & Implementation, Advisory & Organizational Change Management, Managed Services (CoreXtend), and AI Empowerment (CoreX AI Horizon). Innovation Services provide custom app development, data strategy, ERP modernization, Jamf, and platform integrations, enabling clients to go from first ServiceNow use case to enterprise scale.
The company also brings a set of named offerings based on ServiceNow product suites, including HAMx for fast-track implementation around hardware asset management in four tiers, from baseline to complete, providing IT leaders with insight into laptops, desktops, and other physical assets. SAMx takes a similar approach for software asset management, VRx addresses vulnerability response, and Back Office Blueprint helps organizations modernize source-to-pay and HR services. Value Discovery Sessions support clients in identifying areas in which ServiceNow is likely to deliver the fastest return before a larger engagement begins.
AI is also a focus for CoreX, which guides clients through AI strategy, planning, and execution, covering governed AI at scale, digital workforce enablement, and effortless employee service through its CoreX AI Horizon practice. Its work is supported by an Agentic AI Laboratory in Guadalajara, Mexico, established following the Volteo Digital acquisition. This serves both as a development center where CoreX’s architects build AI agents in collaboration with clients and as an executive briefing center where ServiceNow can showcase capabilities to potential customers. CoreX’s ServiceNow center of excellence in Guadalajara, Mexico, which houses the lab, has been recognized in North Latin America and has added 30 new architects and engineers, with more hire planning throughout the year.
CoreX supports clients across Energy & Utilities, Financial Services, Healthcare Payer & Provider, Higher Education, Life Sciences, Manufacturing, Retail, Technology, Media, and Telecommunications, applying domain-specific expertise rather than a one-size-fits-all approach. With its history in the ServiceNow ecosystem dating back to 2009, and a leadership team that has built and scaled ServiceNow practices at KPMG and within the ServiceNow space itself, CoreX offers the depth of a major consultancy with the speed and specialization of a specialist firm.