Delivering exceptional guest experiences amid complex operations is challenging, especially as guests demand seamless, contactless interactions and personalized services. Adapting to these high expectations requires advanced technology to enhance engagement, streamline operations, and drive revenue growth. Agilysys, a leader in the Travel and Hospitality industry, offers a comprehensive suite of modern cloud-native solutions tailored to meet the needs of luxury hotels, restaurants, casino resorts, and cruise lines.
Agilysys, originating from the 1932 Standard Radio and 1946 Pioneer companies, rebranded as Agilysys Inc. in 2003 after shifting focus from distribution to IT solutions. Now headquartered in Alpharetta, GA, it offers advanced technology for point-of-sale, property management, and more. It serves sectors like gaming, hospitality, and food service across North America, Europe, and Asia. Recognized for its deep functionality and broad integration, Agilysys enhances the guest experience with efficient, integrated solutions for every touchpoint.
Agilysys delivers seamless, contactless guest engagement for modern hospitality. Its solutions focus on streamlining food and beverage ordering, self-service interactions, and task management, boosting operational efficiency and guest satisfaction. It integrates effortlessly across platforms, covering property-wide booking, residence management, digital marketing, and loyalty programs, simplifying technology management and driving success. Its advanced mobile and web ordering systems enhance convenience by allowing guests to order from various locations, such as food courts, bars, and room service. Real-time ordering with item pictures, wait-time updates, and cashless payments improves guest satisfaction and revenue without requiring extra staff.
IG Quick Pay further exemplifies Agilysys’s focus on contactless payments, offering secure, convenient transactions via mobile devices. This feature supports real-time menu updates and flexible configurations, tailoring guest experiences and increasing operational efficiency.
Agilysys enhances guest engagement and operational management with its self-service solutions. IG OnDemand offers a contactless ordering experience through venue-specific QR codes, while IG Smart Menu provides a touchless display on mobile devices. IG Kids helps manage kitchen orders, reducing congestion and improving efficiency.
The IG Kiosk transforms self-service with 24/7 availability, allowing guests to select items, process payments, and print receipts without staff assistance. This innovation boosts service efficiency and opens up new revenue opportunities by encouraging guests to spend more, with studies indicating a 20% increase in spending. Real-world applications, such as in Microsoft cafeterias, demonstrate the technology’s accuracy and seamless operation, enhancing overall guest satisfaction.
Agilysys enhances hospitality operations with its unique InfoGenesis POS and Agilysys Pay, which offer leading point-of-sale technology and secure payment processing with PCI-validated encryption. These solutions streamline guest interactions and support contactless engagement across various environments.
Express Mobile integrates mobile check-in and check-out, room-ready messaging, and digital room keys into guests’ phones. This system alerts guests when their room is ready and allows them to use mobile keys or physical keys, bypassing the front desk. It supports social distancing and offers flexibility by enabling mobile or kiosk self-service, streamlining check-in, and facilitating real-time upselling. By optimizing staff productivity and reducing overhead costs, Express Mobile enhances the guest experience and integrates seamlessly with property management systems to ensure real-time room availability. This mobile solution helps properties stand out in a competitive market, improving guest satisfaction and operational efficiency.
Agilysys’ Express Kiosk revolutionizes guest service with its self-service capabilities for check-in, room key encoding, and check-out, including the option to send folios via email. This technology removes the need for long queues at the front desk, allowing guests to independently manage these tasks swiftly and efficiently.
Integrating Express Kiosk into a property enhances the guest experience and optimizes staff productivity. It simplifies check-in and check-out processes, reduces overhead costs, and provides a more streamlined travel experience. Guests can bypass the front desk entirely, using the kiosk to check in, upgrade their stay, and access their room keys at their convenience.
The kiosk integrates in real-time with property management systems (PMS), ensuring accurate room availability and further improving operational efficiency. By meeting the increasing demand for self-service options, Express Kiosk elevates service levels without additional staffing. As more properties adopt self-service technologies, Express Kiosk stands out by fulfilling both guest expectations and operational needs, contributing to a more efficient and satisfying stay.
With unparalleled functionality, Agilysys offers essential tools for managing property management, point of sale, inventory and procurement, activity scheduling, and more. Its solutions ensure seamless integration across various hospitality functions, including venue reservations, document management, and analytics. This extensive functionality not only supports effective operational management but also drives significant business benefits.
Agilysys’ technology plays a crucial role in boosting revenue growth, enhancing customer loyalty, and reducing costs. Businesses like Microsoft have benefited from Agilysys’ digital ordering technology, experiencing notable accuracy and efficiency in order placement and payment, which underscores the practical impact of Agilysys solutions in real-world scenarios.
By enabling a comprehensive view of the guest journey, Agilysys allows for greater control and insight into operations. This capability facilitates impactful decision-making that improves service delivery and operational efficiency, ensuring that every guest interaction positively contributes to business outcomes.
Agilysys is redefining hospitality with cutting-edge AI and omnichannel solutions, enhancing every guest interaction and driving revenue growth while streamlining operations. Our innovations set new standards for excellence in the industry. — Ramesh Srinivasan, President & CEO
Agilysys is dedicated to delivering exceptional service through its Customer Care program, which ensures responsive support and results-oriented assistance. The program provides access to the full resources of the Agilysys team, including software updates, technical expertise, and customized solutions. Agilysys is committed to ensuring that its installations maximize value and enhance your operations, supporting you every step of the way.
Agilysys’ global 24/7 support highlights a commitment to customer service. Recognized with awards like the Global Gaming Technology Awards, Best Companies 2022 Award, Software Reviews Gold Medal Award, Big Awards for Business 2022, Visa Global Registry of Service Providers Award, and Big Innovation Award 2023, Agilysys is trusted across diverse sectors.
What sets Agilysys apart is its exclusive focus on hospitality, dedicating all resources to innovate and refine industry-specific solutions. Continually advancing its solutions, Agilysys continues to deliver exceptional guest experiences and drive operational efficiency through its technology.