Late payment might be a fact of life, but it should never be the fact that keeps a growing business awake at night. Chaser was built on that conviction, and it has since become one of the most respected Xero partners by turning accounts receivable headaches into a quietly automated routine that protects cash flow without sacrificing customer goodwill.
It’s a two-way connection with Xero that pulls new invoices and customer records across automatically, then pushes real-time updates back, so finance teams never copy-and-paste data or wonder which figures are correct. Once synced, Chaser tailors polite email or SMS reminders to each debtor, striking a balance that nudges payment without bruising the relationship, and the entire sequence runs in the background while staff focus on higher-value work.
The platform’s core engine lets users build unlimited chasing schedules—escalating, pausing, or softening the tone as needed—so every customer receives communication that feels considered rather than robotic. A branded payment portal sits behind each reminder, allowing recipients to clear the balance immediately and freeing staff from sending bank details or separate links.
Chaser records when customers open a reminder, predicts when the money will land, and flags odd payment patterns so you can act before a late bill turns into a problem. Built-in credit checks keep a constant eye on every account’s financial health, giving you the facts you need to tweak terms or credit limits long before cash gets tight.
Chaser turns overdue invoices into on-time payments without jeopardizing relationships; by pairing empathetic automation with Xero’s data, we give every business the confidence and cash flow to grow. — Sonia Dorais, CEO
Such practical impact has been noticed in the Xero ecosystem. In 2023, Chaser took home the UK Small Business App Partner of the Year award, and it was Xero’s App Partner of the Month back in 2021—proof that steady product updates and genuine support matter. Partners who sign up get clear training, ready-made marketing pieces, and priority help, so onboarding a client feels effortless. These accolades matter because they come from a platform that rigorously vets every integration for reliability, security, and user experience; winning twice signals that Chaser delivers meaningful value rather than incremental convenience.
Accountants and bookkeepers find the same value in their dedicated partner program. By recommending Chaser, advisers give clients a tool that slashes administrative hours while providing the firm itself with live visibility into invoice statuses, promise-to-pay dates, and outstanding balances. That shared data removes the end-of-period scramble for updates and positions advisers as strategic allies who bring modern efficiency to age-old cash-collection challenges.
Today, more than 10,000 users lean on Chaser to safeguard cash flow without souring relationships. Those businesses range from solo consultancies to multinational distributors, yet each sees the same outcome—less time spent drafting follow-ups, fewer awkward phone calls, and a sharper picture of when money will arrive. Because the tool sits natively in Xero’s interface and inherits existing customer and invoice records, implementation is swift, and learning curves are short; most teams send their first automated reminder within an hour of connecting.
The success comes down to a simple principle: technology should strengthen the human connection, not replace it. When reminders are timed well and phrased respectfully, customers pay sooner and everyone stays on friendly terms—and when they have early warnings, “credit control” is never a confrontation.
By embedding those principles into code and wrapping them in an integration that Xero itself celebrates, Chaser has earned its place at the top tier of Xero partners. For any business that prizes healthy cash flow and strong client rapport, it offers an accounts receivable solution that works as hard on diplomacy as it does on dollars.