Disruptions are inevitable. Whether it’s a cyberattack, a sudden system failure, or another unforeseen event, the question isn’t if your business will face one—but how prepared you’ll be when it happens. Imagine this: your systems are down, communication grinds to a halt, and every moment lost deepens the damage to
In recent days, we have witnessed heartbreaking scenes across the country, lives tragically lost, businesses vandalized, and livelihoods shattered during protests aimed at demanding change. These events have left deep scars on communities and individuals alike, serving as a sobering reminder of the fragility of peace, stability, and economic security.
For all of the technical challenges in digitally transforming (DX) financial services, it turns out that human beings are the most formidable puzzle piece of all. That’s because, if you dig deep enough into digital maturity — the end game of transformation — you realize that achieving it requires a
Since the international community became acutely aware of the need for urgent action to limit global warming, and 195 countries signed up to the Paris Agreement in 2016, the world has embarked on a process of transition towards low-carbon energy. Switching from a high-energy-consuming economic system to a less energy-intensive, more sustainable
BT has announced it will be switching off its PSTN and ISDN networks in 2025 in favour of IP voice services, with a gradual phase-out of the older systems starting in 2020. At this point, BT will cease taking ISDN orders, and all businesses will be forced to find other
I have had the same mobile (cell phone) company in the UK for around 25 years. However, I am about to leave them—and they don’t know it. With my imminent departure on the horizon, I wondered how do organizations avoid customer defection? It turns out that customers usually indicate they
Optimizing the Cost Model Dedicated, owned or leased infrastructure requires capital investment to design and build an IT ecosystem that meets expected peak demand. When not running at peak, that excess capacity equals lost value that you can’t bank for
At the kind invitation of Rob May and the Botchain team, I had the opportunity recently to keynote Brains and Chains, an interesting conference in New York exploring the intersection of artificial intelligence and blockchain. This is both an exciting and challenging
