One of the largest issues facing procurement today is its reputation. Historically speaking, procurement was essentially a back office and was therefore traditionally viewed as a necessary evil. Processing purchase orders and keeping the lights on were some of the things done in this role. This has created a challenge
There is a moment most finance and operations leaders know well. A purchase order is somewhere in someone’s inbox. An invoice arrives without a matching PO. A department head has no idea what their team has been spending. None of this is dramatic; it just happens, silently and most often,
For all of the technical challenges in digitally transforming (DX) financial services, it turns out that human beings are the most formidable puzzle piece of all. That’s because, if you dig deep enough into digital maturity — the end game of transformation — you realize that achieving it requires a
Since the international community became acutely aware of the need for urgent action to limit global warming, and 195 countries signed up to the Paris Agreement in 2016, the world has embarked on a process of transition towards low-carbon energy. Switching from a high-energy-consuming economic system to a less energy-intensive, more sustainable
BT has announced it will be switching off its PSTN and ISDN networks in 2025 in favour of IP voice services, with a gradual phase-out of the older systems starting in 2020. At this point, BT will cease taking ISDN orders, and all businesses will be forced to find other
I have had the same mobile (cell phone) company in the UK for around 25 years. However, I am about to leave them—and they don’t know it. With my imminent departure on the horizon, I wondered how do organizations avoid customer defection? It turns out that customers usually indicate they
Optimizing the Cost Model Dedicated, owned or leased infrastructure requires capital investment to design and build an IT ecosystem that meets expected peak demand. When not running at peak, that excess capacity equals lost value that you can’t bank for
At the kind invitation of Rob May and the Botchain team, I had the opportunity recently to keynote Brains and Chains, an interesting conference in New York exploring the intersection of artificial intelligence and blockchain. This is both an exciting and challenging
