DocuWare – Document Management Software & Workflow Solutions

DocuWare Corporation is a cloud management and workflow automation company. It comprises over 450 thinkers, leaders, designers, builders, supporters, and achievers who share a passion for technology and a desire to help customers, clients, and partners succeed. DocuWare’s flagship product automates time-consuming manual processes and transforms disorganized files into searchable, secure electronic documents.

DocuWare provides cloud-based software as a service (SaaS), as well as on-premise installation with feature parity for its users. The software is available in 16 different languages and is distributed through a global network of 500 authorized DocuWare Partners (ADP), and also directly to key accounts.

DocuWare’s document management and workflow software digitize and secure user information, allowing it to flow effortlessly between decision-makers anywhere, anytime. Its benefits include automating manual tasks, reducing reliance on paper files, and providing secure access to data from and to any location across the world. Other solutions include smart document control, invoice processing, employee management, vaccination and testing management, online finance and accounting, digital sales and marketing, secured document archiving, mobile workforce, and General Data Protection Regulation (GDPR) compliance.

DocuWare AG started out as DOCUNET GmbH AG, which was founded on October 27, 1988, in Germering (near Munich), Germany. The founding president was Jürgen Biffar. Mr. Biffar co-managed the company with his colleague, Thomas Schneck, who became the President of Sales in 1990. In August 2000, DOCUNET AG was renamed DocuWare AG.

DocuWare outsourced parts of its development to Sofia, Bulgaria, in 1999. In 2016, Nemetschek OOD (Bulgaria) employed 42 people to work on the DocuWare product. Today, DocuWare holds a 20 percent stake in Nemetschek OOD. Other subsidiaries can be found in Spain, France, and the United Kingdom. There are two headquarters of the company today: one in Germering and the other in New Windsor (New York, USA).

In 2017, Toshiba TEC announced the release of a suite of document workflow software to simplify integrated document management. The software enabled the seamless integration of Toshiba Multifunctional Products (MFPs) from the e-BRIDGE Next series into the industry-leading document management system, DocuWare. Smart, digitalized document processing boosts overall efficiency by eliminating the need to maintain paper-based document workflows. The power of the DocuWare application combined with innovative Toshiba technology enabled a new level of office productivity.

Dr. Michael Berger, formerly DocuWare’s Chief Technology Officer (CTO), and Max Ertl, formerly its Chief Revenue Officer (CRO), took over the company’s management on January 1, 2019. In August 2019, DocuWare was acquired by Ricoh. DocuWare, as a wholly-owned subsidiary, maintains its independence and continues to focus on developing proven ECM solutions and expanding its global partner network.

Customers have trusted DocuWare with their business processes for over 30 years now. They understand that DocuWare is committed to providing the most usable, secure, and stable document management solutions available in the digital space. Their services are used by over 15,000 customers every day to simplify their complex information worlds. In January 2017, DocuWare recorded 16,000 customers in 70 countries.

The company’s initial focus was on developing an easy-to-implement and simple-to-use document management system. DocuWare solutions for digital document management and workflow automation are now available in more than 100 countries and 18 languages. Sales are generated through a global network of over 750 Partners, which is still growing.

It also promotes corporate social responsibility within digital transformation DocuWare facilitates employing and volunteering locally, as well as supporting local businesses. Since they believe that technology can improve lives and that education can open doors, they have created free STEM programs for youth and minority communities in Germering, Germany, and New Windsor, New York.

DocuWare offers a variety of solutions for finance and accounting, invoice processing, employee management, and secure document archiving. It concentrates on mid-sized businesses and the Microsoft product line because the majority of its customers work in the Office environment.

“They [DocuWare products] are designed from 30 years of experience – and designed in a way to be up and running in under three days. That’s what we see in the preconfigured solutions we’ve sold so far. They also sell much faster – a 6-week average as of now. And then 3 days to implement and begin using. It’s really a great achievement. We have several different solutions, and you install several in your environment.” said Dr. Michael Berger, President of DocuWare.

Among the companies helped, DocuWare has provided solutions to Avance, a non-profit organization that runs early childhood and family education centers. To assist its Finance and HR teams, they use DocuWare to automate purchasing and fund tracking processes.

As the use of remote work rises, businesses are looking for simple, easy-to-implement solutions to their automation challenges. DocuWare maintained its momentum from 2020 to 2021, and then again in 2022. The digitization wave that is sweeping organizations of all sizes is real, and the company’s numerous benefits are reshaping the competitive landscape. DocuWare enables enterprises that use its services to stay ahead of the digitization curve.

Organizations worldwide are discovering the benefits of digital transformation, from manufacturing to retail, healthcare to government.

The path, milestones, and rewards of digital transformation differ between leaders, teams, and businesses. Many people begin with the simplest step toward digitization: getting rid of paper. For some, it’s the use of mobile apps to decentralize decision-making. Others are reimagining processes through analytics and big data. The result is the same: digital-first thinking, empowerment of knowledge workers, dependable automation, and new levels of business agility.

DocuWare elevates every business by increasing employee happiness, team productivity, and business performance. It is now recognized as the best solution for document management and workflow automation for teams and businesses of all sizes by customers, partners, and leading market research firms, such as Gartner and Nucleus.

DocuWare is committed to setting a new standard for business through document management and workflow automation in the critical, document-centric processes that drive an organization’s success.