Supply-chain complexity has outgrown the point-solution era, and the most resilient enterprises now anchor their operations on e2open, the only cloud platform that intertwines planning, sourcing, channel, logistics, and global trade processes on a single, real-time data graph already connecting brands, manufacturers, carriers, brokers, and distributors. Everything the network does is surfaced through Harmony® Unified User Experience, an interface refined by deep cross-industry research that hands each user a single digital pane of glass, presents next-best actions on configurable tiles, and removes functional silos. Usability translates straight to money: adopters report campaign ROI gains of 26%, sales-team efficiency lifts of 18%, and partner-payment cycles that close 40% faster.
Inside Harmony live five industrial-grade suites that share one source of truth. The Channel suite spans Collaborative Channel Planning, Rewards & Funds Management, Partner Payments, Incentives & Rebates, Marketing Automation, Channel Data Management, Demand-Signal Management, Forecast Collaboration, Sales-Order Collaboration, and Channel Inventory Collaboration; embedded AI cleanses partner records, proposes the right rebate in seconds, and personalizes campaign assets so every distributor, reseller, and retailer can be orchestrated from one spot.
Statistical Demand Planning pairs with machine-learning Demand Sensing, multi-echelon Inventory Optimization, constrained Supply Planning, and integrated S&OP in the Planning suite; customers routinely see 30–40% tighter short-term forecasts, 15% less working capital, and planner productivity jumps of about 30%. The Supply suite reaches tier-two and tier-three vendors through secure portals that handle PO confirmation, capacity commitments, component allocation, and buy-sell orchestration; the result is a 95% drop in supplier errors, a 60% bump in operational throughput, and a 20% reduction in inventory-carrying costs.
Logistics rides on a true multimodal Transportation Management System that optimizes parcel, LTL, FTL, rail, ocean, and air, automates yard and dock scheduling, and performs freight audit while shipments stay visible door to door. Users report 100% in-transit transparency, 20–30% leaner inventory buffers, and 40–50% less expedited freight spend—performance that secured e2open a Leader position in the 2025 Magic Quadrant™ for Transportation Management Systems.
The Global Trade suite automates Harmonized Schedule classification, valuation, automated license determination, sanctioned-party screening, and electronic filing with more than two-hundred customs authorities; AI upgrades released in April 2025 further cut clearance delays and mis-codes, helping companies achieve 100% recovery of eligible duty drawbacks, a 5% gross-margin lift, and roughly $40mn in annual duty savings at scale.
The same backbone hosts outcome-centric add-ons. Supply-Chain Resilience scans geopolitical, meteorological, and supplier-event feeds to plot risk heat maps and automatically fire mitigation playbooks. ESG for Supply Chain measures lane-level carbon output and supplier sustainability, then assembles disclosure reports on demand. A Control Tower fuses every plan, shipment, and compliance event into one predictive exception queue. Logistics as a Service opens the Carrier Marketplace for on-demand capacity, while Transportation Procurement Services handle RFPs, scenario modeling, and contract awards. Direct Procurement supports e-sourcing, reverse auctions, contract management, and supplier score-carding, and Omnichannel Excellence allocates orders across stores, DCs, and marketplaces to honor promise dates at the lowest landed cost. Companies that want to refocus on innovation instead of administration offload rebate claims, lead routing, and partner care to Channel Managed Services.
Every module taps a shared AI core trained on billions of live transactions flowing through the e2net Open Partner Network, the largest multi-enterprise supply-chain graph in the world. Demand-sensing algorithms shave forecast error by more than one-third, ETA predictors flag late trucks hours before a carrier admits trouble, and compliance engines spotlight suppliers edging toward risk without revealing confidential data. Professional Services teams steer implementations and continuous improvement, a follow-the-sun support model assigns each client a dedicated success manager, and e2university offers instructor-led and on-demand certification so skill levels stay current.
Trust is reinforced by global infrastructure and certifications. e2open’s headquarters sits in Addison, Texas, with additional American operations in Chicago, Holland, Keego Harbor, Rogers, and Lima. Asia-Pacific capacity runs through multiple Bangalore campuses, Hyderabad, Pune, Hong Kong, Shanghai, and Christchurch, while Europe is covered from Bad Homburg, Karlsruhe, Dordrecht, and Tranbjerg. ISO 27001, SSAE18 SOC 1 and SOC 2 Type II, SAP® Certified Integration Adapter, and Drummond Certified™ AS2 credentials attest that the same rigor applied to product design extends to data protection and platform reliability.
With e2open, companies see, decide, and act on one cloud platform. We cut risks, costs, and carbon while Moving as one.™ This is real supply-chain certainty that our clients can measure every day. — Andrew Appel, CEO
e2open’s technology has earned a reputation in the field. Sports-nutrition innovator Nutrabolt went live in May 2025 and now synchronizes demand, production, and fulfillment across a meteoric product line without drowning in spreadsheets. Ingredient distributor Batory Foods combined planning with transportation visibility to keep shelves stocked while lifting forecast accuracy. Michelin is standardizing intercontinental freight on the TMS to reduce cost and gain door-to-door transparency, and Jabil uses supplier-collaboration tools to keep customer commitments crisp in volatile component markets. These wins confirm the strategic lift that led WiseTech Global to acquire e2open in July 2025, merging first-mile planning and compliance with last-mile execution on a planetary scale.
Headquartered in Addison, Texas, e2open maintains North American offices in Chicago, Holland, and Keego Harbor, Michigan; Rogers, Arkansas; and Lima, Peru. Its Asia–Pacific footprint spans multiple campuses in Bengaluru, including sites in Hyderabad, Pune, Hong Kong, Shanghai, and Christchurch. European operations are anchored in Bad Homburg and Karlsruhe, Germany, with additional hubs in Dordrecht, Netherlands, and Tranbjerg, Denmark.
Innovation continues as Harmony’s intuitive UX, the five integrated suites, AI-powered add-ons, managed logistics and compliance services, the partner marketplace, and a certified global backbone converge into an operating system for commerce that sees sooner, decides faster, and acts with partners everywhere, from the first purchase order to the final doorstep scan, even when sanctions change overnight, storms close ports, or a viral trend triples demand before lunch.
e2open has deliberately built an environment where data moves once and serves many purposes: forecasting, procurement, logistics, compliance, and channel performance all draw from the same single source of truth. Its comprehensive suites, modular add-ons, managed services, and expanding partner community give enterprises flexibility to solve today’s problems without boxing themselves into tomorrow’s dead ends. In an era that punishes fragmentation, the company stands out for stitching every critical supply-chain function into a unified, intelligent platform that keeps commerce moving faster, smarter, and with confidence.