Public sector IT teams have legacy systems developed years apart and running on different platforms, with no shared data between them. Citizen-facing portals do not account for accessibility requirements, ticketing is split across different tools by department, and digital transformation budgets must stretch across every compliance deadline. FlyForm offers ServiceNow consultancy, implementation and managed services for government agencies, service providers and commercial enterprises.
A privately-owned specialist ServiceNow partner founded in 2017 by Phil Davies and Arron Davies, FlyForm focuses exclusively on the Now Platform rather than dividing its attention between different technologies, allowing the company to offer greater specialism to its customers. FlyForm quickly progressed from Premier to Elite Partner status with ServiceNow in just two months, and today the company’s team of approximately 80 certified consultants, with a combined total of 60 years’ experience in the ServiceNow space, has delivered more than 500 Now implementations across organizations of all sizes within the public and private sectors.
Driven by excellent client satisfaction, FlyForm consistently ranks among the top three ServiceNow partners by CSAT (customer satisfaction). In its early years, the company developed a strong foundation of quality, integrity, results, and culture, and its consultants specialize in developing a tailored ServiceNow proposition based on an understanding of a client’s requirements rather than presenting one-size-fits-all packages.
FlyForm’s four key areas of expertise include Consultancy & Planning, ServiceNow Implementation, Managed Services, and Digital Transformation. Consultancy & Planning helps organizations map out where ServiceNow delivers the most value before a single line of configuration begins. ServiceNow Implementation then carries that plan into execution, giving clients working functionality without unnecessary delay. Managed Services keeps platforms running smoothly after go-live, while Digital Transformation extends the platform’s reach across departments, turning isolated workflows into connected, automated processes.
FlyForm offers extensive knowledge of the products supported by the ServiceNow platform.
These include IT Service Management to streamline how technical issues get logged, tracked, and resolved, and IT Operations Management to keep infrastructure visible and stable. Customer Service Management extends that same operational discipline to external-facing support, while Strategic Portfolio Management gives leadership teams a clear view of where investment and resources should go next. IT Asset Management tracks hardware and software across an organization’s lifecycle, App Engine lets clients build custom applications on the platform without heavy development overhead, and Workplace Service Delivery and HR Service Delivery bring the same automation and self-service principles to facilities and people operations.
FlyForm has developed a unique proposition for the public sector in the form of the ServiceNow GDS Toolkit, a new solution launched in September 2023 to close the distance between the functionality offered by ServiceNow and the accessibility requirements of the UK Government Digital Service (GDS). Public sector organizations are expected to follow strict digital accessibility standards when developing new services for citizens, including compliance with WCAG 2.1 AA. The GDS Toolkit allows organizations to utilize components from the GOV.UK Design System to make ServiceNow portals compliant with these standards. This means that public sector bodies can offer more accessible services to citizens while still using ServiceNow to deliver ITSM, CSM and Public Sector Digital Services. The Driver and Vehicle Standards Agency, the Home Office and the Foreign, Commonwealth and Development Office have all worked with FlyForm’s public sector expertise to modernize citizen-facing operations.
FlyForm brings a similar purpose-built approach to the non-profit sector through Luminaire, a solution designed to help charities and mission-driven organizations track impact alongside daily operations. Non-profit organizations often have teams stretched across service delivery and donor reporting, and proving program impact with limited data infrastructure slows both funding and growth. Luminaire centralizes donor records, program activity, and impact metrics into a single platform, automates data collection, and builds custom assessments and referral tracking tied to an organization’s Theory of Change. Organizations such as RNIB, Ndlovu Care Group, and Lydia’s Mission have used Luminaire to strengthen monitoring, evaluation, and reporting to funders.
“I’ve spent over a decade helping public sector organizations tackle these challenges with ServiceNow, and I’ve seen what’s possible when the right platform, partner, and mindset come together.” – Phil Davies, Co-Founder & CEO
This expertise in the public sector is complemented by the experience of FlyForm’s consultants with service providers and commercial enterprises. FlyForm works with organizations across a range of industries to leverage ServiceNow in improving business operations and customer service. Key accounts include NHS England, the Met Office, Sellafield Ltd, UK Research and Innovation, Homes England and AstraZeneca, with FlyForm supporting other service providers and commercial organizations which operate complex internal processes.
FlyForm has developed three key verticals within its portfolio: Public Sector, Service Providers and Commercial Sector. By categorizing its clients in this way, FlyForm is able to provide advice and recommendations that take into account the different requirements of each industry.
Consistently high standards across the company have enabled FlyForm to achieve ISO 9001 and ISO 27001 certification, and it has been recognized as the 2026 ServiceNow Non-Profit Transformation Partner of the Year, the 2024 Delivering Excellent Customer Experience Award, and multiple UK growth and technology awards for its continued success since being established. FlyForm has raised or donated £600,000 to charities, helping to support its strong commitment to corporate social responsibility.
Digital transformation projects can make or break an organization, and the success of such initiatives is often determined by an implementing partner’s understanding of a business’s day-to-day operations. FlyForm builds each engagement around that understanding, pairing deep ServiceNow platform expertise with purpose-built solutions like the ServiceNow GDS Toolkit and Luminaire that answer real sector-specific demands. For organizations working to modernize service delivery while meeting strict compliance and impact standards, FlyForm offers a partnership grounded in measurable outcomes, consistent customer satisfaction, and a track record built across 500 implementations and counting.