It’s an era where digital transformation dictates organizational success. The traditional consulting model often does not work. Time-and-materials contracts reward over-customization and slow delivery, leaving clients with bloated systems and low user adoption. Intact was purpose-built to eliminate these pitfalls. As one of the leading ServiceNow partners, Intact has architected its business model from the ground up to deliver rapid, scalable outcomes without compromise.
Intact’s firm-fixed pricing puts outcomes over hours. Every implementation focuses on speed, efficiency, and lasting architecture. By aligning success with client value, Intact provides intelligent, sustainable ServiceNow growth, as opposed to the traditional, earnings-based model. What differentiates the company is that it leads a people-first approach when it comes to change management. Adoption is stitched into every initiative. This is what got Intact a 5.0 CSAT, 96% retention, and an 83 NPS—all of which are significantly higher than average benchmarks for its industry.
The impact of this approach is evident across all three of its core service areas. In Platform Strategy and Governance, Intact integrates governance directly into all of our implementation and management contracts–a critical component missing from most consultants’ efforts. Its responsibilities include strategic planning and architecture, portfolio and risk management, standards and practices, and proactive platform health monitoring. The numbers make it all sensible: average SN health score of 87, less than 1.5% technical debt, and a 28-day upgrade cycle.
Intact’s Implementation services are designed to leverage out-of-the-box as much as possible, with exception-based design and agile principles guiding discussions. The outcome is strategic planning, stakeholder buy-in, and continuous change management leading to a 12x higher adoption rate and zero cost overruns.
For steady-state requirements, Intact’s Management and Enhancement program is flexible and uncomplicated. Its firm-fixed price model for subscriptions enables clients to address backlog imperatives and new feature requests immediately, in a manner that won’t spark contract renegotiations or awkward change orders. With assured SLA compliance and unlimited administrative support, businesses can concentrate on advancing their solutions in line with changing business needs.
Intact’s Government Transformation Suite (GTS) adds another layer of distinction, especially for federal agencies. Developed in collaboration with ServiceNow, GTS includes four outcome-based solutions—Strategic Workforce Optimization, Modern HR and Return-to-Office Management, Optimized Use of Assets, and Optimized Application Portfolio. Each bundle is designed for delivery within just six weeks, offering transparent pricing and clear federal contract accessibility via GSA, DoD ESI, and NASA SEWP V. This time-boxed, mission-focused model allows agencies to meet strategic goals quickly while driving compliance, efficiency, and cost savings.
We built Intact to eliminate the waste, delays, and technical debt that plague traditional consulting. Our mission is simple: deliver clean, scalable ServiceNow outcomes that clients can trust and sustain. — Jesse White, CEO
Client outcomes underline the company’s effectiveness. For one federal agency, Intact implemented HRSD and WSD for 87,000 users, delivering 286 new services, 200+ operational improvements within five months, and $150 million in projected 10-year savings—all while strengthening compliance and security. Another large organization saw seamless addition of Strategic Portfolio Management (SPM) via six agile sprints, achieving faster request intake and enhanced visibility into enterprise-wide initiatives. Across its federal and enterprise portfolio, Intact consistently executes clean, scalable, low-debt ServiceNow implementations that stand the test of time.
As a ServiceNow Elite Partner for Consulting and Implementation and a 2024 ServiceNow Americas U.S. Federal Partner of the Year, Intact has also earned a place on the ServiceNow Partner Advisory Council for 2024. This recognition reflects not only technical excellence but also leadership in defining the future of ServiceNow consulting for government and enterprise clients alike.
At its core, Intact embodies a culture of integrity, empathy, and continuous learning. Every engagement reflects this DNA—driven by a team of highly trained experts passionate about delivering sustained digital evolution.
Intact has carved out a leadership position in the ServiceNow ecosystem. Its results speak for themselves—and for any organization seeking a trusted ServiceNow partner that delivers lasting impact, Intact offers a model well worth following.