Laserfiche – Enterprise Content Management (ECM)

Laserfiche is a leading provider of SaaS and intelligent content management and business process automation. The Laserfiche® platform eliminates manual processes and automates repetitive tasks allowing businesses to expand their reach, adapt to change quickly, and drive the enterprise forward. Laserfiche utilizes powerful workflows, electronic forms, document management, and analytics to help businesses achieve desired results.

Released in 1987, Laserfiche®  was the world’s first disk operating system or DOS-based document imaging system. It made use of commercially available components such as Kurzweil optical character recognition (OCR) boards, Cornerstone graphics monitors, and Kofax scanner interface boards.

Laserfiche is headquartered in Long Beach, California, and the company has offices in Mexico, the United Kingdom, Hong Kong, Shanghai, and Canada. Employees at Laserfiche exist around the globe and are dedicated to the company’s vision of empowering customers and inspiring people to reimagine how technology can transform lives.

CEO of Laserfiche, Chris Wacker has formalized the company’s corporate social responsibility initiatives through the #LaserficheCares program, which consists of a specialized team dedicated to organizing volunteer opportunities. It also actively gives back to the communities that its diverse employees are a part of.

“At Laserfiche, we are dedicated to helping organizations do more of the work that matters through the software we create. However, our dedication to making the world a better place transcends automating workflows and streaming business processes. We are committed to lending a helping hand, and that is perhaps the greatest gift you can give to your family, friends, and neighbors for generations to come.” says Mr. Wacker.

Laserfiche also has an institute dedicated to teaching employees, resellers, and current and prospective clients how to use Laserfiche to its full potential. The Institute conducts conferences, and web seminars, and publishes document management guides, white papers, and other educational content as part of its mission.

Laserfiche pioneered the paperless office with enterprise content management more than 30 years ago. Organizations can keep things moving quickly between departments by using Laserfiche’s code-free process designer, which requires no programming experience. Its smart document management features digitize and organize mission-critical information while keeping team members on the same page at all times.

When it comes to business process automation, there isn’t much that Laserfiche’s suite of programs can’t do. With enough experience with the software, one can automate any process that involves passing a form or document and automating actions related to those documents. For people with advanced programming skills, it has solid and flexible options for integrating with other systems.

Laserfiche Forms, a newer product, also enable less skilled users, including department champions, to create simple web form processes and reports. It provides advanced options for invoking the perfect workflow to perform system integrations. Laserfiche Cloud is a good option for less experienced users as well. It requires less work and is more straightforward to implement than onsite options.

Laserfiche has two major product lines, namely, Laserfiche Rio and Laserfiche Avante. While Laserfiche Rio is intended to meet the requirements of large organizations with more than 100 users, Laserfiche Avante is an ECM suite designed for small to medium-sized businesses with fewer than 100 users.

Laserfiche Rio combines content management with business process management or BPM, along with security and auditing. It has a vast number of servers and a thin client interface. The available add-ons include DoD 5015.2-certified records management functionality, public web portals, and production-level document capture and processing.

On the other hand, Laserfiche Avante integrates content management and business process automation. Users can drag and drop emails from Outlook into Laserfiche Avante, which is built on the Microsoft platform. Users can use the Microsoft 365 Integration to reduce context switching and streamline workflows by creating, editing, routing, and archiving documents in Laserfiche.

Laserfiche has an unparalleled ability to protect sensitive content and maintain record integrity. It is compatible with numerous customer relationship management (CRM) and enterprise resource planning (ERP) systems. It essentially takes the guesswork out of document management. It is known to uphold the advantages of a centralized document management system over a network drive or other cloud-based storage.

Laserfiche is used by customers from every industry, including government, education, financial services, and manufacturing. Their shining list of customer case studies shows that Laserfiche, with its top-notch efficiency, has helped increase productivity, scale businesses, and deliver digital-first customer experiences.

As of today, Laserfiche is using innovative cloud solutions, machine learning, and artificial intelligence to help organizations in over 80 countries go digital.