An estimated 3.6 million Americans miss medical appointments every year because they cannot get a ride, according to the American Hospital Association. Behind that number sits a deeper coordination problem: health plans, brokers, and providers manage scheduling, dispatch, billing, and compliance across disconnected systems, and every disconnect turns into a missed appointment, a denied claim, or a frustrated rider. Momentm addresses this exact problem with one connected platform.
Momentm operates as a Health and Human Services Transportation software company under the Constellation Software group, carrying forward over 3 decades of transportation expertise from its predecessor brands, TripSpark and Trapeze. The company also operates within Modaxo, a global collective of technology companies serving transportation-related industries. Momentm focuses on non-emergency medical transportation, a service that functions as a critical social determinant of health, and it develops software for Managed Care Organizations, transportation brokers, providers, PACE programs, IDD services, and hospital systems across North America.
Momentm offers two platforms that serve different points in the market. NovusMED is the enterprise-level solution, designed for high-volume operations that require advanced routing, layered billing rules, and deep customization. Brokers managing statewide networks and large transportation providers with sizable fleets rely on it to keep thousands of daily trips accurate and compliant. Simply takes the opposite approach: a subscription-based, cloud-native platform aimed at small and mid-sized providers, startups, and in-house PACE teams that need the same operational discipline without the overhead of enterprise IT.
Both platforms draw from the same core toolset. Scheduling automates trip planning and adjusts in real time when cancellations or changes come in. Dispatch gives staff a live view to assign and reassign trips as conditions shift. Routing applies GPS-based optimization and geo-routing to cut mileage and fuel costs. Billing simplifies payer-specific logic across Medicaid, Medicare, and private payers to reduce denials and speed reimbursement. Reporting turns trip data into dashboards that support compliance and cost control. Additional modules cover client notifications, an online booking and passenger portal, an in-vehicle driver app, HIPAA-compliant data center hosting, API integrations with healthcare systems, call center tools, and credential management for driver and vehicle compliance.
“Every community relies on smaller providers to get people where they need to be, safely and on time,” — Susan Grant Borrelli, General Manager
Momentm’s client base reflects this reliance. WellTrans built a statewide network of providers, delivery sources, call centers, and claims processing within 90 days of implementing Momentm’s software. Greater Oregon Behavioral Health used the platform to rebuild confidence in its brokerage operations after facing significant service disruptions. Both outcomes point to a pattern across Momentm’s customer base: organizations replace fragmented, manual processes with a single connected system and recover both time and revenue in the process.
Momentm’s partnerships strengthen its position across the industry. Momentm works alongside NEMTAC, the Florida Providers and PACE Association, Medicaid Health Plans of America, the California Medical Transportation Alliance, and the Community Transportation Association of America. These relationships keep Momentm close to regulatory shifts and operational standards across the states and payer networks it serves.
Transportation delays in healthcare carry consequences that extend well beyond a missed ride. A skipped dialysis appointment, a canceled PACE visit, or a delayed hospital discharge affects cost, compliance, and patient outcomes alike. Momentm reduces this risk by giving health plans, brokers, and providers one platform to manage the full trip lifecycle, from the first booking request to the final claim. For an industry where reliability determines whether people receive the care they need, Momentm positions transportation as a direct extension of healthcare delivery itself.