Most companies use only a fraction of what ServiceNow actually does. Modules stay half-configured, teams are in silos, and AI initiatives are launched without the governance to get back up. Here is where Ondaro comes in as a ServiceNow Elite Partner, helping companies realize the full potential of the platform in an integrated end-to-end solution instead of a set of separate projects.
Based in San Diego, Ondaro exclusively works on ServiceNow with no other competing platform practice. The company focuses on one system, and all of its certifications, methodology, and staffing decisions center on one system. It assigns small, senior teams to every engagement and avoids layering in junior resources. This structure is reported by clients to be a reason why implementations stay on track and align with what was promised. Ondaro works with organizations, both in federal and state government, health, financial services, and manufacturing. It tailors its approach to the compliance and operational demands specific to each sector.
Ondaro’s services span the platform life cycle. On the strategy side, there is coverage of Strategy & Planning, Organizational Change Management, AI Governance & Value Realization, and Enterprise Transformation Offerings. In terms of implementations, they cover IT Service Management, IT Operations Management, IT Asset Management, HR Service Delivery, Customer Relationship Management, Strategic Portfolio Management, and Risk & Security. On the development side, it builds custom applications using ServiceNow’s App Engine and supports Built with ServiceNow Solutions, while Operations & Advisory Services deal with management once the systems go live.
Organizations enter this framework at different starting points. Ondaro Clear Path offers leaders a structured assessment of platform readiness and priorities before they commit to a larger initiative, while Ondaro Essentials can offer a fast-track implementation for teams that need value soon. Ondaro Reserve replaces the traditional hours-based support model with an outcome-based partnership, focused on continuous optimization.
AI adoption has become the sharpest test of platform maturity, and Ondaro has built a specific response around it. Lighthouse for AI Control Tower pairs a short discovery session with a one-page activation plan that is delivered within 24 hours, which maps an organization against four common AI adoption patterns and highlights which AI Control Tower capabilities to activate first. As ServiceNow includes AI Control Tower across all of its AI Native editions, the offering gives enterprises a fast, structured way to move from scattered AI experimentation to a governed and board-visible program.
“We have entered an era of rapid technological change, and with our clients we are redefining how the ServiceNow platform delivers value.” – Jeff Gregory, CEO
Under Gregory’s leadership, Ondaro has continued to grow its executive bench and Americas footprint, with teams now operating across the United States, Brazil, Canada, and Mexico. It carries Elite partner status from ServiceNow, the organization’s highest designation, which is earned through certifications, customer outcomes, and platform expertise rather than purchased. As of mid-2026, the company has more than 400 employees, over 200 of them ServiceNow-certified practitioners, supporting engagements that range from large-scale ITSM and ITOM rollouts to enterprise-wide digital transformation programs for federal agencies and Fortune-level enterprises.
Beyond delivery, Ondaro supports its clients in building internal capability to take advantage of the platform, with its Fortified Quarterly publication and MasterClass series that cover CMDB, ITAM, and platform ownership, to give IT leaders an ongoing understanding of how to operate ServiceNow well after the implementations are done. That combination of focused delivery, entry points, and continued education positions Ondaro as a partner organizations can rely on for the next phase of their ServiceNow journey.