Hybrid work turned a simple process into a logistics challenge. A laptop that once got handed back at a front desk is now in a home office for weeks while managers debate over who is responsible for its collection. HR points to IT; IT points to procurement. Meanwhile, the device, which contains company data and has a resale value, remains in possession of an employee and becomes a compliance risk from the moment their last day arrives. For organizations with hundreds or even thousands of remote or hybrid workers, these issues occur repeatedly, and the consequences can be severe. Onepak helps organizations by retrieving, tracking, and processing IT equipment.
The company was founded in 2005 and initially focused on being a drop-off shipping partner for the technology equipment aftermarket. To date, Onepak has provided “reverse logistics” solutions for more than 100,000 customers and has processed over 2 billion pounds of returned products, including Dell, IBM, Toyota, GM, and US Bank.
The company’s ReturnCenter application enables customers to arrange pickups, monitor the status of a pickup, and manage equipment returns. This technology is especially useful for organizations with nationwide or local remote or hybrid workers. Using the ReturnCenter, IT and HR managers can track every aspect of the process. Additionally, because the application is built in, the ServiceNow IT teams can manage and schedule equipment pickups from the same software.
Onepak offers three different levels of service tailored to help organizations with hybrid and remote employees: Box Program, White Glove Logistics, and Packed Pallet Logistics. The first option is the most suitable for everyday use, as it is designed for when an employee needs to return a laptop or a small piece of equipment.
The process is straightforward as a prepaid box is sent to the worker, and the item is shipped back to the organization. No subscriptions are necessary since every box has a barcode that indicates its contents and destination. White Glove Logistics is a higher-level service involving professional drivers and the use of barcode marking machines available in each zip code. It is better used when larger or more valuable items are involved. Finally, the Packed Pallet Logistics solution streamlines the LTL, PTL, and FTL freight processes for larger volumes of equipment.
“Onepak’s mission is to solve the massive logistical challenge of the circular economy.” — Steve Andon, Founder & CEO
Andon’s experience and passion drive the company to make every item picked up by the company reused, resold, or recycled responsibly.
Onepak works with a network of certified drivers and technicians who handle all returned items. Additionally, the company utilizes its proprietary mobile application to assist the drivers in packing up the returned items. As the website states, one of the company’s drivers or its customer service representative is always available to address any issues or answer questions. Moreover, the company has maintained a customer satisfaction score of 9.8 out of 10 for the past five years.
The company has received several accolades for its efforts, including the IT Asset Management Solution of the Year in 2025. Additionally, it has received the G75 Green Supply Chain Partner award three times and is a member of the ASCDI association.
Hybrid and remote employment arrangements have become the standard rather than the exception. Organizations with such work styles need to ensure they track and secure every piece of equipment in their possession. Onepak provides an easy solution to help them do that without adding administrative burden.
The company’s processes and applications assist employers in identifying, tracking, and disposing of equipment in the most responsible way. The process also benefits organizations by allowing them to reuse or resell the equipment. In short, Onepak adds value to its clients by providing a single-source solution for all hybrid and remote workers’ equipment pickups and management.