Insurance carriers and brokers have access to vast amounts of data, yet critical information often remains scattered across policy administration systems, emails, documents, and outsourced workflows. Underwriting decisions slow down, claims teams move between multiple platforms, and businesses remain dependent on BPO providers whose costs, quality, and turnaround times are difficult to control. Plutus addresses these challenges with an insurance-specific knowledge layer and agentic AI solutions built natively on the ServiceNow AI Platform.

Plutus helps insurers and brokers apply agentic AI across key moments in the policy and claims lifecycle as a ServiceNow-dedicated partner. Its offerings include segment-specific workflow solutions and Plutus Atlas, a semantic layer with preconfigured ontologies for Distribution, P&C, and Life, Annuities and Retirement.

Plutus combines deep insurance domain expertise, extensive experience in large-scale enterprise transformation, and a strong product-development capability. It helps clients define their transformation vision and establish a practical path to make it a reality. Rather than pursuing broad industry trends, Plutus takes a value-oriented approach grounded in each client’s goals, existing investments, and current maturity. Plutus is challenging inefficient processes and turning them into repeatable, best-practice solutions instead of isolated proofs of concept.

At the center of this approach is Plutus Atlas, the company’s preconfigured semantic layer that accelerates insurance-specific deployments. Atlas is deployable within existing client environments, allowing insurers to accelerate transformation without replacing core systems or undertaking extensive data modernization.

Building on this foundation, Plutus applies AI to one of the most common challenges insurers face: repatriating work from BPO providers. Carriers and brokers tired of being hostage to BPO turnaround times, cost, and quality get an AI-powered alternative across the policy and claims lifecycle instead. For underwriters sitting on plenty of data but struggling to turn it into risk-driven decisions, Plutus does not oversimplify the picture. It extracts and rationalizes insight scattered across documents, systems, and emails into one interface, so underwriters spend their time deciding rather than analyzing.

“We are not just automating existing processes; we are reimagining them entirely so our clients can modernize without tearing apart the core systems their business already runs on every day,”  — Chirag Jindal, CEO.

Plutus’s engagement model reflects the same discipline. Clients go live in 12 to 16 weeks, moving from infrastructure to full business operations rollout on a repeatable pattern rather than a one-off proof of concept. Along the way, Plutus works to make clients self-sufficient through accelerated training, hands-on shadowing, and delivery ramp planning, so operations teams are not left dependent on outside consultants. It has also guided large-scale migrations off legacy platforms like IBM BPM onto ServiceNow, treating each move as a full transition and change management effort rather than a single workflow deployment. The goal is value across the end-to-end ServiceNow platform, connecting product lines like AI Control Tower and Integrated Risk Management instead of solving one problem in isolation.

Backed by Moneta Ventures and ServiceNow Ventures and engaged as a ServiceNow-dedicated partner from day one, Plutus reduces the contracting and procurement friction insurers typically face, bringing field-level insight directly from ServiceNow’s boardroom. A continuous feedback loop keeps Plutus aligned with ServiceNow’s product roadmap, and strategic support from ServiceNow leadership gives it early access to new capabilities it passes on to clients ahead of a general integrator.

Looking ahead, Plutus intends to mature its insurance blueprint into a repeatable pattern before extending the same model to the broader financial services industry, building on the footprint it has already established across the United States, London, and India as it moves into new corners of the ServiceNow ecosystem.