The ServiceNow partner ecosystem is amid an exciting transformation, based on the demand for AI-powered workflow automation and digital transformation. ServiceNow has recently updated its partner program around capability, competency, and customer success, swapping out outdated tier models for categories such as Registered, Specialist, Premier, Elite, and Global Elite. ServiceNow has largely increased the incentives available through partners in recent years, with partner investments of partner enablement, AI certifications, and go-to-market support quadrupling.
Key tech focus areas for ServiceNow partners include generative AI, intelligent automation, low-code/no-code development, integration, and security. New specializations – such as Service Operations, Customer Experience, Employee Experience, and Cybersecurity – are enabling partners to line up more closely with new customer priorities. ServiceNow AI Agent Studio and Workflow Data Network also empower partners to develop industry-specific AI agents and deliver cross-platform integrations.
Top partners, including Accenture, Deloitte, Cognizant, and Infosys, have spent time developing a dedicated ServiceNow practice and are co-creating AI-driven solutions and speeding the go-to-market of vertical solutions. People: ServiceNow’s annual Partner Awards now recognise excellence in areas as GenAI, Innovation, Talent Development, and Managed Services, with partners proposing more outcomes-based solutions.
The ecosystem is also a testament to the co-selling and industry-led go-to-market shift, with ServiceNow enabling partners to build IP, re-usable accelerators, and deliver a more vertical solution.
With customer appetite growing for ROI more quickly and compelling transformation outcomes, ServiceNow partners have responded to the demand with AI-infused, scalable solutions — and enabling technology — that orchestrate work, aggregate data, and amplify the experience, be it for a customer or an employee, at any level of any organization across industries. This progress propels the trajectory of the ServiceNow partner ecosystem as a driving factor of enterprise innovation through 2025 and beyond.
The enterprise tech world is evolving with newer ambitions. While the wings of innovation are spreading to newer skies, the technologists are finding it hard to play catch-up and are making sure they are in tune with the technology juggernaut. CIOCoverage aims to bridge this very gap that exists between the tech-savvy where he rests, in the very heart of it. Awakening a keen insight in you to move along the flow, CIOCoverage works to make the entrepreneurs, versatile to the sturdy technological influences.
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