The global travel and hospitality market is growing tremendously and is expected to reach a net valuation of $11.70 billion by the end of 2029. Emerging technologies such as cloud computing, big data, AI, and NLP are primarily responsible for this growth. However, despite technological advancements in the travel and hospitality industry, there is an increasing need for sustainable solutions. This is where Zapcom Group enters, bringing sustainable solutions beyond technological expertise.
Since its establishment in 2014, Zapcom Group, HDQ in Texas, USA, a global product and technology solutions company, has been a catalyst in reshaping the travel and hospitality landscape. The company empowers organizations with its expertise and insights, enabling them to enhance their sustainability. zapcom believes digital transformation is the key to customer satisfaction, from facilitating online bookings to providing virtual tours, which reflects in its mission to leverage cutting-edge technologies to digitally transform the hospitality space, thereby enhancing businesses’ online presence, streamlining operations, and improving customer relationships.
In an industry centered around technological innovation, zapcom strikes the perfect balance between implementing technologies and delivering personalized experiences, such as custom itineraries, targeted offers, and responsive customer support, through machine learning and data analytics while prioritizing and promoting sustainability.
Some common challenges organizations encounter in the travel and hospitality sphere are the need for seamless service integrations, underwhelming customer experiences, and low operational efficiency. Considering these challenges, Zapcom has created a suite of products and services, supported by robust engineering and design, to not only overcome these hurdles but also meet current and anticipated future demands. With experience in building AI-driven customer engagement platform and cloud-based property management system and other travel platforms, zapcom has transformed the travel and hospitality arena by delivering unparalleled flexibility and efficiency.
Zapcom’s success can be attributed to its strategic principles, which include a relentless focus on innovation, a customer-centric approach, and a commitment to quality. — Kishore Pallamreddy, Founder & CEO
What truly distinguishes zapcom is its unwavering commitment to continuous innovation and fostering growth and loyalty. The company’s dynamic portfolio is a testament to its success, with documented cases of assisting numerous global clients across diverse industries. Notably, zapcom’s innovative products, Saltie – personized shopping experience platform and KePSLA – AI based guest experience data platform, have made significant contributions. For instance, zapcom once aided a prominent hotel chain in streamlining its booking process resulting in a remarkable 20% increase in direct bookings and a substantial reduction in operational costs.
In another instance, zapcom implemented its AI-driven analytics platform to help a travel agency improve customer segmentation, resulting in a 15% boost in repeat customers. The leading travel and hospitality company has also exhibited phenomenal automation prowess by automating the payment and reward system across various currencies, enhancing customer satisfaction by 28% and profitability by 20%.
Along with excelling in customer-centric and AI-driven solutions, Zapcom offers comprehensive digital solutions, cloud-native applications, and mobile platforms, ensuring excellent customer experiences and operational scalability. The company also handles complex projects, such as integrating advanced technologies, to deliver high-quality, innovative, and impactful solutions that increase revenue per room, accelerate franchise enablement, and lead to significant cost reductions.
Zapcom’s future plans are as innovative and exemplary as its current offerings. Looking ahead, the company will expand its presence globally, enabling its customers for innovation and technology transformation by building more robust and scalable solutions. In addition to establishing its footprint in emerging markets, the company will mature the current Global capability centers (GCC) in Bengaluru and Hyderabad markets, continue to ramp-up its presence in the USA, Canada, and establish strong presence through its regional headquarters (RHQ) in the KSA (Riyadh) to serve MINA region. zapcom will continue to strengthen its verticals, extending its digital transformation solutions to industries such as BFSI, Retail, and Healthcare while primarily focusing on Travel and Hospitality. Furthermore, the company also aims to diversify its portfolio by becoming an innovation partner at a global scale and harnessing technologies like Generative AI, RPA (Robotic Process Automation), and IoT.