After nearly four years of the shift to hybrid work becoming permanent for most organizations, IT teams still juggle between device provisioning, service desks, security policies, and collaboration tools across disconnected systems and time zones. Each of these fragmented workflows causes delays in onboarding, support tickets, and overall responsiveness, with longer waits for remote employees than for in-office staff for the same issue. Zones solves this problem with a single, connected approach to workplace technology.
Zones is a global provider of end-to-end IT solutions and managed services, with more than 35 years of experience across over 150 countries. Zones’ Digital Workplace practice was developed to help organizations provide employees with the support they need, wherever they are located, including home offices, satellite locations, and corporate headquarters. This practice encompasses Service Desk, Modern Device Management, ProAV Services, SaaS & Cloud Software, Communication & Collaboration, and Virtual Desktop Infrastructure, offering IT leaders one area of responsibility instead of a patchwork of vendors.
The Service Desk function offers centralized support to ensure remote and in-office employees receive the same response time and level of resolution. Modern Device Management takes the same uniformity and applies it to hardware, from procurement and configuration to lifecycle tracking for laptops and devices shipped, while Communication and Collaboration Services ensure video, voice, and messaging platforms run smoothly in support of distributed teams, and Virtual Desktop Infrastructure provides employees with secure access to their work environment from any location without compromising data control. ProAV Services equip conference rooms and huddle spaces with the audiovisual technology hybrid meetings require.
Zones has its own IT management tools for this practice. ZonesConnect™ offers IT administrators a self-service e-commerce platform for managing pre-approved purchasing and enforcing consistent standards across a dispersed workforce. myZones offers a personalized portal for tracking orders and inventory in real time, ideal for organizations shipping equipment to remote employees across regions. ZonesCloud® automates procurement and management of cloud subscriptions, which supports the SaaS-heavy environments most hybrid teams are now relying on.
“Together with our talented team, we will continue to deliver world-class IT solutions and services to clients around the globe” — Yehia Maaty Omar, CEO
Zones has top-tier certifications with Microsoft, Apple, Cisco, Lenovo, and Adobe among other partners, allowing the company to deploy and support the specific hardware and software stacks most hybrid organizations are running on. Zones’ three U.S. Technology Solution Centers are ISO 9001 and ISO 14001 certified for quality and environmental management, and its Carol Stream, Illinois facility has ISO 45001 and R2v3 certifications as well. These are important credentials for IT leaders looking to work with a vendor that is able to pass procurement and compliance review without additional challenge.
Hybrid work removed the assumption that every employee has to be in one location, and it replaced that assumption with a harder requirement: that each employee has the same technology experience regardless of location. Devices need to arrive configured and ready. Support tickets need to achieve the same turnaround whether the request comes from headquarters or a home office. Collaboration tools need to work the first time and every time.
Zones addresses each of these requirements with one connected Digital Workplace practice rather than a series of point solutions, and gives IT leaders a single partner to hold responsible for the entire employee technology experience across a distributed workforce.