Netskope, a global leader in cloud, security, and AI-driven networking, has released new global research emphasizing that closer collaboration between CEOs and CIOs is essential for effective strategic adoption of artificial intelligence (AI).
The study, titled Crucial Conversations: How to Achieve CIO-CEO Alignment in the Era of AI, reveals that a significant portion of technology leaders feel disconnected from their executive counterparts. According to the findings, 39% of CIOs perceive misalignment with their CEOs on decision-making processes, while roughly a third are uncertain about their CEOs’ expectations. This lack of clarity has left 34% feeling unable to influence long-term IT strategy within their organizations.
The research, based on a survey of more than 200 CIOs across the US and UK and supported by expert interviews, also highlights an ongoing transformation in the CIO role. Around 34% of CIOs report taking on greater responsibility for non-IT strategic priorities, reflecting the growing need for technology leaders to participate in broader business planning. As AI reshapes business operations, many CIOs are increasingly involved in areas such as human capital development, digital transformation, and operational resilience.
However, despite the expanding influence of CIOs, many still face obstacles in securing the necessary investments to modernize infrastructure. While about one-third believe their organizations are investing adequately in IT modernization, 41% argue that additional funding is needed. Furthermore, 26% report difficulties in obtaining executive approval for modernization and transformation initiatives.
The research suggests that CEOs expect CIOs to balance innovation with prudent risk management, emphasizing tangible business outcomes over technological hype. CIOs are being tasked not only with identifying practical AI applications but also with ensuring governance, ethics, and cost control are integral to implementation strategies.
The study also indicates a shift in the skill set required for the CIO role. Over a third (37%) of respondents believe that business acumen and stakeholder management are now more critical than deep technical expertise. Many CIOs are increasingly involved in workforce strategy, particularly in managing AI-driven productivity tools and ensuring ethical oversight of digital agents augmenting human teams.
A senior Netskope executive observed that the CIO position is evolving more rapidly than many organizations anticipated. CIOs are taking ownership of broader business functions and operational strategies, yet many still lack alignment with their CEOs on long-term decisions. The executive emphasized that success now depends on the CIO’s ability to translate technological potential into business value, manage complex relationships, and act as a strategic partner at the executive level.
Netskope’s research aims to provide practical recommendations to strengthen communication and decision-making between CEOs and CIOs. By identifying six key areas for discussion, the report offers a framework to enhance collaboration and ensure organizations can fully leverage AI’s potential in a responsible, sustainable, and strategically aligned manner.
