As someone deeply involved in contact center solutions, I’ve personally witnessed how hospitals and healthcare organizations can make meaningful changes to boost their return on investment (ROI). With patient expectations on the rise, operational costs climbing, and regulatory demands growing more complex, healthcare contact centers can no longer stick to
Technology alone is not enough. It’s technology married with the liberal arts, married with the humanities, that yields us the results that make our hearts sing. – Steve Jobs In the ever-evolving world of contact centers, this quote rings truer than ever. The rise of Artificial Intelligence (AI) has introduced
If you google the question “How many technology projects fail?” you will find many sources that give some approximation of the following data taken from the article “Are These The 7 Real Reasons Why Tech Projects Fail”, by Bernard Marr:
Both in the corporate world and private world, video conferencing has been around much longer than the wide applications implemented during the coronavirus pandemic. Take, for example, FaceTime on an iPhone; years prior to the need for us to communicate
Due to the sheer volume of users and potential reach, Facebook has become the largest online advertiser behind Google’s parent company, Alphabet. And they aren’t alone. Big business adoption of social media as a viable marketing channel has given brands
The enterprise tech world is evolving with newer ambitions. While the wings of innovation are spreading to newer skies, the technologists are finding it hard to play catch-up and are making sure they are in tune with the technology juggernaut. CIOCoverage aims to bridge this very gap that exists between the tech-savvy where he rests, in the very heart of it. Awakening a keen insight in you to move along the flow, CIOCoverage works to make the entrepreneurs, versatile to the sturdy technological influences.
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