As someone deeply involved in contact center solutions, I’ve personally witnessed how hospitals and healthcare organizations can make meaningful changes to boost their return on investment (ROI). With patient expectations on the rise, operational costs climbing, and regulatory demands growing more complex, healthcare contact centers can no longer stick to traditional call-handling roles. By harnessing …
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Technology alone is not enough. It’s technology married with the liberal arts, married with the humanities, that yields us the results that make our hearts sing. – Steve Jobs In the ever-evolving world of contact centers, this quote rings truer than ever. The rise of Artificial Intelligence (AI) has introduced unparalleled efficiencies, but the ultimate …
Continue reading “Empowering Agents with Voiso: Bridging AI and Human Connection in Contact Centers”
CIOCoverage is an official Media Partner with Digital PayExpo 2021 for Digital and Contactless Payments special edition. Nearly a year of trial-by-fire, pandemic-era learning within the payments business has not only provided some great lessons but has also set the stage for some major advances in 2021 and beyond. E-commerce is growing rapidly, with worldwide …
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Coalesce Research Group invites all the participants across the globe to attend the ‘International Conference on Big Data Analytics and Data Science’ scheduled on Nov 11-12, 2019 in Las Vegas, Nevada, USA. Data Science 2019 offers an excellent opportunity to meet and make new contacts in the field of Big Data, by providing collaboration spaces …
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The enterprise tech world is evolving with newer ambitions. While the wings of innovation are spreading to newer skies, the technologists are finding it hard to play catch-up and are making sure they are in tune with the technology juggernaut. CIOCoverage aims to bridge this very gap that exists between the tech-savvy where he rests, in the very heart of it. Awakening a keen insight in you to move along the flow, CIOCoverage works to make the entrepreneurs, versatile to the sturdy technological influences.
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