The payments industry is undergoing a profound transformation, driven by advancements in artificial intelligence (AI) and automation. Across sectors like retail, healthcare, and logistics, organizations are leveraging these technologies to streamline payment workflows, enhance fraud detection, and improve operational efficiency. This article explores the research-backed impact of AI and automation on payment systems, highlighting their …
This morning, I found myself pondering the long-standing relationship between media and technology, like two dance partners, constantly influencing each other’s moves. So, I decided to take a stroll down memory lane, all the way back to the 1950s, to see who’s been leading the dance: media or technology? Here’s what I’ve gathered so far… …
Continue reading “The Impact of Media on Telecommunications and Information Technology Development”
Artificial Intelligence (AI) is fundamentally transforming software development, ushering in a new era of technology that is redefining how applications are created and utilized. This has sparked conversation across a number of places in my recent travels that is heralding the End of SaaS (Software as a Service), where AI-driven agents and automation are poised …
Continue reading “The End of Edtech? AI, Edtech, and the Future of Education”
The Fourth Industrial Revolution, or Industry 4.0, has brought transformative technologies such as the Internet of Things (IoT), Artificial Intelligence (AI), Big Data Analytics, and Blockchain into the industrial landscape. Among the many sectors reaping the benefits of this digital transformation is the supply chain. Traditional supply chains, which often operate in silos with limited …
As someone deeply involved in contact center solutions, I’ve personally witnessed how hospitals and healthcare organizations can make meaningful changes to boost their return on investment (ROI). With patient expectations on the rise, operational costs climbing, and regulatory demands growing more complex, healthcare contact centers can no longer stick to traditional call-handling roles. By harnessing …
Continue reading “Improving Contact Center ROI in Healthcare: How to Leverage AI”
In an age where artificial intelligence (AI) is rapidly reshaping our world, how should our educational system use AI to evolve? And what do we want this evolution to look like? For me, progress would lead to a greater equality of access to skilled educators who can provide emotional, academic and moral guidance to their …
Continue reading “EdTech and AI in Education: The Illusion of Progress?”
If you google the question “How many technology projects fail?” you will find many sources that give some approximation of the following data taken from the article “Are These The 7 Real Reasons Why Tech Projects Fail”, by Bernard Marr: 25% of technology projects fail outright 20-25% of technology projects never show any return on …
Continue reading “Telecom Implementations Are Messy – How Can The Suppliers Clean It Up?”
In May 2020, Deloitte mapped out 4 potential scenarios for the global travel and hospitality industry to get to the “next normal.” Each scenario evaluated known unknowns such as disease severity, government collaboration, healthcare response, economic consequences, and social cohesion. Its conclusion arrived at several overarching themes, which would need to be addressed in order …
Continue reading “Travel and Hospitality: Adapting to the “Next Normal” with Blockchain Technology”
Define – Measure – Refine – Succeed “Measure your business impact in our disrupted, digital world” Digitalising HR is a game-changer for businesses, enabling us to deliver efficiencies, excellent employee experiences and better business outcomes, providing a competitive advantage for organisations. Yet this isn’t about technology alone. Digitalising is a mindset, a way of …
We profit from it, we fear it, and we find it impossibly hard to quantify… risk. While not the sexiest of industries, insurance can be a life-saving protector, pooling everyone’s premiums to safeguard against some of our greatest, most unexpected losses. One of the most profitable in the world, the insurance industry exceeded $1.2 trillion …
