With the advent of technology, and the rise of social media – unique digital growth strategies and marketing have become more prevalent than ever before. Blue Corona is an award-winning web marketing, analytics and optimization company based across Maryland and North Carolina for home service companies. It helps companies stoically track, and accurately outline their …
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Working Solutions is an exemplary example of a flourishing contact center company that its diverse client base can count on. Based in Dallas, Texas, the on-demand service provider has delivered sustained, omnichannel customer experience (CX) services for a quarter of a century and is still going strong. Currently, some of the biggest trends in the …
Call centers are constantly facing new challenges. To continue catering to the needs of their customers, companies should always look for new technologies that will enable them to operate more efficiently and seamlessly. When the COVID-19 pandemic hit the business world hard, demanding instant disruption, companies like 3CLogic were ready to accept the challenge. 3CLogic …
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How well-prepared were call centers to deal with the issues that the pandemic brought? The answer would be “a lot better” than we had anticipated. Many (if not all) contact centers have changed in specific ways, and those changes will persist even after the pandemic is ended. To begin with, every firm, regardless of its …
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There are numerous lessons to be gained from the previous year’s pandemic. Every industry was affected, as businesses battled to attract and retain clients. Traditional customer service approaches failed, leaving brands scurrying to sustain some semblance of operations while attempting to maintain a good client relationship. The tried-and-true customer experience management solutions seemed far more …
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According to a recent survey, over 30% of customers claimed they would discontinue doing business with a company if their customer service expectations aren’t met. In normal conditions, handling big amounts of queries is a major undertaking, but businesses are feeling the pinch as a result of COVID-19’s increased support volume and labor shortages at …
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Not even the most optimistic industry pundit can deny the disruption caused in the contact center business, because of the pandemic. It completely changed how the sector works and that led to the emergence of some new operational trends. Around 70% of organizations predicted that call center operators will continue to work from home well …
The world of technology is ever-transforming. To keep up with the change, organizations require top-notch solutions that will help them stay alive in the competition. Often, companies lack a firm grasp on how the internet, VoIP, and data works. As a result, they struggle to decide which option best suits their business interest. The lack …
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The pandemic proved that communication and collaboration were key components to boost productivity within an organization. In times of crisis, disruption of a constant channel of communication can be fatal to operations, and VitelGlobal Communications aims to equip its customers with solutions that will prevent such situations. The company describes its services such as its …
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The need for telecom expense management has seen an upward spiral as companies begin to understand the resources various wireless, voice, and data services consume. High-quality, innovative TEM solutions are the need of the hour, to facilitate today’s customer-centric marketplace. Considering that the economy seems to be bogged down, companies struggle to understand how to …
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