Risk & Responsibility: Is Your Corporate Board Prepared?

Those of you who know me or have been students of mine know that I constantly rant about the supreme importance of knowing and understanding the client’s business, in order to intelligently comprehend and appreciate the risks the business faces. Well, the same goes for the board of directors. Obtaining an understanding of the company’s […]

Are Your Customers About To Dump You?

I have had the same mobile (cell phone) company in the UK for around 25 years. However, I am about to leave them—and they don’t know it. With my imminent departure on the horizon, I wondered how do organizations avoid customer defection? It turns out that customers usually indicate they are going to leave, and […]