Are Your Customers About To Dump You?

I have had the same mobile (cell phone) company in the UK for around 25 years. However, I am about to leave them—and they don’t know it. With my imminent departure on the horizon, I wondered how do organizations avoid customer defection? It turns out that customers usually indicate they are going to leave, and […]

The 2018 International Energy Efficiency Scorecard

Energy efficiency is often the least-cost means of meeting new demand for energy services. Not only does it reduce overall energy consumption and thereby reduce dependency on energy imports, but it encourages development and creates jobs. Governments that promote investment in energy efficiency and implement supporting policies save citizens money, reduce the potential for crisis […]