Are Your Customers About To Dump You?

I have had the same mobile (cell phone) company in the UK for around 25 years. However, I am about to leave them—and they don’t know it. With my imminent departure on the horizon, I wondered how do organizations avoid customer defection? It turns out that customers usually indicate they are going to leave, and …

Is AI and Machine Learning a Disruptor or an Enabler for our Accounting Industry?

It wasn’t long ago that cloud technology was emerging as a potential disruptor to most industries. In the beginning, many didn’t foresee that cloud adoption would become so widespread, but now it’s becoming the standard. All startups and new business ventures are setting up cloud platforms during the formation period of their business. In most cases, …